Personal data protection charter
Monavate UAB and PayTrip are responsible for the processing of personal data collected by PayTrip. PayTrip SAS operates as a distributor of Monavate UAB, an electronic money institution authorized and regulated by the Bank of Lithuania under license number 92. PayTrip offers a white-label electronic payment solution, including an account and prepaid cards backed by electronic wallets.
As such, we ensure that only the data strictly necessary to provide the services offered when subscribing to PayTrip services, throughout the business relationship, and during management and marketing operations, is collected. All forms are designed to collect only relevant and necessary information and are regularly reviewed to comply with current regulatory requirements.
When data collection is optional, a specific mention will indicate this. All personal data processing is carried out in compliance with legal obligations. Data collection serves a specific purpose, indicated on the forms and collection tools, along with an explanation of the applicable legal or contractual framework. You may be asked to provide personal data, which will be processed by PayTrip and/or Monavate to respond to your requests, fulfill a contractual or legal obligation.
For certain processing, such as commercial prospecting, your explicit consent is required. You may withdraw this consent at any time without affecting your relationship with PayTrip. The data is mainly used for customer relationship management, PayTrip account management, compliance, anti-money laundering and fraud prevention, and marketing campaigns. It may be transmitted to competent authorities upon request during investigations.
When your personal data is no longer necessary, only the information subject to a legal archiving obligation or for which you have given your consent will be retained for a period of 6 years after the contract ends. The data may be entered and processed in systems under the responsibility of PayTrip and Monavate.
We ensure the confidentiality, quality, and integrity of your data by applying the best security practices. Only authorized employees can access your data, under a confidentiality obligation. No data will be disclosed to third parties without your consent or a legal requirement. Data recipients are mentioned in the contracts or collection forms.
Some data may be transferred to service providers outside the European Union, under appropriate security measures. You have rights of access, rectification, deletion, portability, and restriction of processing of your data. You can exercise these rights by writing to us at: Lab’O, 1 Avenue du Champ de Mars, 45100 Orléans, or by email at client@paytrip.fr.
PayTrip is committed to responding to any request within the legal deadlines. You can also contact the supervisory authority or Monavate’s DPO at dpo@monavate.com.
PayTrip cookie policy
This section allows you to learn more about the origin and use of browsing information processed when you visit our site, as well as your rights. When you visit our site, information related to your browsing may be stored in files called "Cookies" installed on your device (computer, tablet, smartphone, etc.).
These cookies are issued by us to facilitate your navigation on our site. They may also be issued by partners to personalize the advertisements you receive outside of our site. Please note that only the issuer of a cookie can read or modify the information contained within it.
If you share the use of your device with others, we cannot guarantee with certainty that the services and advertisements displayed on your device correspond to your own use of that device and not to another user’s activity.
The cookies we install on your device allow us to recognize your browser when you connect to our site. In our effort to serve our customers better, we issue cookies in order to:
When you access our website, one or more cookies from partner companies (third-party cookies) may be placed on your computer via the pages of our site. The issuance and use of cookies by third parties are subject to the privacy policies of those third parties. We neither have access to nor control over third-party cookies. However, we ensure that partner companies process the information collected on PayTrip sites exclusively for PayTrip’s needs and in compliance with the “Informatique et Libertés” law and the GDPR.
We inform you that you can refuse third-party cookies by appropriately configuring your browser. These cookies are deposited by the service providers we use to promote our activities and offers. Their purpose is to identify products viewed or purchased on our site to personalize the advertising offer sent to you outside of the PayTrip sites, and to send you PayTrip offers by email, if you have authorized it during your registration with these providers.
You have several options to manage cookies. Any settings you adjust may affect your browsing experience on the Internet and your access to certain services that require the use of cookies. You can express and modify your cookie preferences at any time using the methods described below.
Choices available through your browser settings:
You can configure your browser to allow cookies to be saved on your device or, alternatively, to reject them, either systematically or depending on the issuer. You can also configure your browser to prompt you to accept or refuse cookies before a cookie is likely to be saved on your device.
Please note that if your browser is set to reject all cookies, you may not be able to take advantage of essential features of our website. We recommend configuring your browser in the best way possible. The configuration of each browser is different.
You can visit the Youronlinechoices website, offered by professionals in digital advertising under the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. This European platform is shared by hundreds of online advertising professionals and serves as a centralized interface allowing you to express your refusal or acceptance of cookies used to tailor advertisements to your device’s browsing activity.
Additionally, the following platforms: IAB opt-out platform, Network Advertising Initiative opt-out platform, and Digital Advertising Alliance platform, also allow you to express your preferences to all entities participating in these platforms. Note that this procedure will not prevent advertisements from being displayed on the websites you visit; it will only block the technologies that allow ads to be tailored to your interests.
Google: The Google Analytics features for display advertisers are enabled on this site (Remarketing). Google uses cookies to serve our ads on sites across its Display Network. Through the DoubleClick cookie, Google adjusts the ads displayed to users based on their browsing activity on our site.
Opt-out links for audience measurement cookies (statistics):
Opt-out links for sharing cookies:
For more information about cookies, you can visit the CNIL website at this address: https://www.cnil.fr/vos-droits/vos-traces/les-cookies/
What is the purpose of our cookies?
Google: This site uses Google advertising and analytics cookies to display personalized ads (targeting and retargeting), measure the effectiveness of these campaigns, and analyze the site's performance.
Bing: This site uses Bing Ads advertising cookies to display personalized ads (targeting and retargeting) and measure the effectiveness of these campaigns.
Facebook: This site uses Facebook advertising and analytics cookies to display personalized ads (targeting and retargeting), measure the effectiveness of these campaigns, and analyze the site's performance.
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The Paytrip Card is issued by Monavate UAB (Company No. 305628001, authorised in Lithuania by the Bank of Lithuania to issue electronic money (e-money) and provide payment services (license number 92). Mastercard® is a registered trademark of Mastercard International Incorporated. The card is issued by Monavate pursuant to license by Mastercard International Inc
